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204The study by Foley et al 1997 considers that many firms have responded to the challenges they face by incorporating quality based strategies into their change management approach TQM and technology two important factors for business achievement Because of the market requirements firms have to improve cost delivery time and quality on an on going basis in order to meet and even exceed customer needs and expectations in the best possible way Consequently firms have to renew both their hardware and business processes which are only possible with the help of technological development That is why technology has great importance for competitive advantage of both firms and development of countries Finally the study by Bolatan et al 2016 develops the idea that total quality management and technology have become two of the important factors for business achievement and organizational growth in the global competitive markets