Essay Example on The Information Technology Infrastructure Library

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Introduction This academic report will cover what the Information Technology Infrastructure Library is and how it is used in industry I will also be going over what cloud computing is how its used advantages disadvantages and current obstacles faced by both organisations using cloud computing services and cloud service providers Overview of ITILWhat ITIL is and how is it used to provide ICT services ITIL Information Technology Infrastructure Library is a set of best practices that depict and define the internationally accepted engagements practised in an IT management infrastructure regardless the size of the organisation or the technology they use ITIL endorses a quality approach to achieving business efficiency and effectiveness within the use of information systems and because of this it is one of the mostly widely accepted methodologies in the world Part of the reason why ITEL works so well is because it describes the what a service provider must do not the how via this approach ITIL recognizes that industry maturity level size and other factors differ for every organization 



Overview of the new technology Cloud Computing Cloud computing is the practice of using a network of remote servers hosted on the Internet to store manage and process data rather than a local server or a personal computer 1 The following 5 principles support a higher level of definition of a cloud service and how they re typically designed Rapid elasticity Resource pooling Network access on demand self service and measured services 2 The first of the five characteristics that build up a cloud computing service is Rapid elasticity which allows users of the service to seamlessly request more storage space within a cloud or any another type of service available this is a key feature in creating a virtual environment appearing to be infinite to users due to its impressive consistent reliability for storage space This type of service is unique to cloud computing and computing services Another vital characteristic that builds up a cloud computing service is resource pooling this is done by companies allowing clients of the facility to change their level of service as well and without being subject to any of the virtual or physical resource limitations Cloud computing services that can apply the resource pooling strategy include data storage processing services and bandwidth provided services All these services can be customised to suit each users needs without any changes to appearance relating back to Rapid elasticity

A successful cloud computing service strategy constantly insures that it always has broad network access which refers to resource hosting within the private cloud network and the company's firewall These resources and services are then accessible from a wide variety of devices such as smartphone phones PCs Laptops and Tablets Acquiring on demand self services is an essential element to achieve effective and suitable operation of the cloud services this specific feature allows cloud computing users to run their own sessions without interaction with service providers A part of managing of the cloud services includes monitoring services for various reasons including billing effective use of resources or overall predictive planning this elaborates the idea that in automated remote servicing the measuring load provided will be assessed and used by both the user and client of the cloud service provided The use of ITIL and cloud computing work cohesively as cloud computing doesn t require an bulky investment cost to start up and further investment doesn t have to commence until actually demand occurs plus cloud computing is built to offer usage on demand N Benefits of adoption of ITIL to cloud computing What value will it bring to an organisation in the context of competitive advantage in the market place In regards to new and forthcoming services such as cloud computing the implementation of ITIL conveys advantages such as by adopting established standards that are proven to work service providers are beyond liable to deliver services consistently to the agreed service levels both effectively and efficiently throughout the lifecycle of the organisation 



The use of an ITIL service strategy include benefits such as a reduction of unplanned resource pooling and cost s by simply executing better handling of service outages and the identification of root courses to unexpected circumstances Embracing ITIL s practises will also enable a business and its customers to add value from the service they re receiving offering by reducing downtime With good practise of ITIL service operation strategies cost s can be associative due to the flexible resource allocation model of the cloud for example from understanding its just as easy to acquire and operate hundred servers for one hour as it is to acquire and operate one server for hundred hours This opens the door to innovative thinking with respect to ways of partitioning large scale problems for the organisation Continual Service Improvement CSI continually improves the effectiveness and efficiency of services and processes As per ITIL 2011 benefits to the organisation financially include cost effective provision of the services provided by the institution also includes a refined list of cost justifications for the infrastructure and services provided



By continuously improving services organisations such as cloud computing services a will find themselves reducing their cost and respectively increasing profits by implementing changes to the way they operate CSI can encouragement the improvement of an organisations service reliability stability and availability to consumers this them has a knock on effect on the company's reputation for providing excellent services and can attract new users and maintain existing loyal users of the service additionally the use of continual service improvement improves the metrics and measurements the organisation uses to monitor its goals and objectives makes sure all decisions and actions to take are well defined and approved against industry standards Opportunities What opportunities can the organisation take advantage of to be competitive in the marketplace Existing customers getting a poor service customers getting a poor service who were getting a good service

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