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Introduction This academic report will cover what the Information Technology Infrastructure Library is and how it is used in industry I will also be going over what cloud computing is how its used advantages disadvantages and current obstacles faced by both organisations using cloud computing services and cloud service providers Overview of ITILWhat ITIL is and how is it used to provide ICT services ITIL Information Technology Infrastructure Library is a set of best practices that depict and define the internationally accepted engagements practised in an IT management infrastructure regardless the size of the organisation or the technology they use ITIL endorses a quality approach to achieving business efficiency and effectiveness within the use of information systems and because of this it is one of the mostly widely accepted methodologies in the world Part of the reason why ITEL works so well is because it describes the what a service provider must do not the how via this approach ITIL recognizes that industry maturity level size and other factors differ for every organization
