Essay Example on Experience as a Business Technical Analyst in Healthcare and Finance

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Over 6 years of experience as a Business Technical Analyst in Healthcare and Finance domains A proactive high performer with proven ability to work with multi discipline cross cultural teams and end users Strong understanding of SDLC Software development lifecycle process and project delivery process Proficient knowledge in business process modelling analytics and tools to understand analyze and create solutions to complex business application issue problems Strong expertise in gathering analyzing Functional and Non Functional specifications using Joint Application Requirements JAR JAD sessions Extensive experience in designing Test Plan Test Scenarios Complex Test Cases Test Execution Schedules Test Execution Reports and Defect Summary Reports Extensive experience in Functional Integration Regression User Acceptance UAT System Load and Black Box Testing Good Management Execution and Documentation skills Proficient in MS office tools Powerpoint Excel and Word and data modelling tools like MS Visio Develop and maintain complex SQL queries for MS SQL Server and MS Visual Source Safe for extensive back end testing purposes PROFESSIONAL EXPERIENCE Business System Analyst Macropus Global Ltd Victoria BC January 2015 January 2018 Client Maximus Canada BC Carried out queries from customer database using SQL data mapping field mapping data integration and sorted extracts as per insurance application status age gender time services demographics lead aggregator sources agent IDs and call center division to help design an effective efficient and theme oriented online quoting engine 



Responsible for creation of specification documents with end users through interviews JAD sessions and also analyzed the current systems Analyzed business requirements and implemented them into high level and low level Use Cases Activity Diagrams and Sequence Diagrams using Rational Rose according to UML methodology Analyze and integrate processing of central database systems for Underwriting Actuary Insurance Agents and Customer Service deploying Web Services and Service Oriented Architecture Facilitate JAD Sessions with the system architects developers database developers and QA team thru SDLC for defects resolution Coordinate with the Release Manager in defining scope planning releases Assisted in the development of training materials for new technology and process improvements and conducted end user training sessions for exercising full use of application Managed the change request and analyzed the impact of the change request on the application according to the Project Plan Project Scope and Project Schedule using MS Project Designed and developed Use Cases Activity Diagrams using MS Visio Work closely with the UI team to model the screens as per BRD s usability requirements Interacted with users using existing Mainframe system for better understanding of business flow and implementation Extensive involvement in writing and dealing with test specifications test cases and test manuals for the application Performed SQL queries and establishing the Entity

Relationships between various tables Junior Business Analyst Infosys Technologies Hyderabad India April 2011 December 2012 Worked on redesign of billing processes with different clients Oversaw requirements gathering and focus groups for workflow upgrades Developed user documentation as well as scripts for functional usability testing and system training Gathered requirements from the vendor team and associated end users Documented BRD Functional requirements and use cases for the project initiatives of defaulted payments Developed Use cases and Acceptance Test Criteria for faulty phone projects Documented requirements traceability matrix for verifying requirements coverage Guided testers with technical and functional solutions Worked with the stakeholders and architects to review change request Resolved issues and prepared solutions for review and sign off Walked through the requirements with the stakeholders and team members Performed System Integration Testing and User Acceptance Testing for all the project initiatives Involved in Risk Assessment of various modules of the project Performed extensive Data Integrity Testing by executing SQL Statements Participated in Business meetings to discuss the logic of the reports Provided extensive support for users during UAT Technical Support Analyst Technosoft Solutions Hyderabad India April 2010 March 2011 Provided Technical Support for client workstations via phone email and remote desktop tools Provided hardware technical support including troubleshooting of laptops and desktop systems home networks wired and wireless printer assistance router configuration physical drive installation RAID configuration Managed user ID s and mailboxes in MS Exchange for in house users and ID activations deletions and AD maintenance VM assignments and adding permissions based on user role was performed using proprietary tools

Software troubleshooting including installation of OS drivers backup and recovery Responsible for part dispatching tracking and logging in CRM in case of hardware failures Education Master of Engineering in Electrical and Computer Engineering Carleton University Ottawa Canada Bachelor of Technology in Electrical and Electronics Engineering Jawaharlal Nehru Technological University Hyderabad Telangana Additional Information Process Modelling tools MS Visio Data Analysis Mapping Modelling Languages C C NET Methodology UML Agile Water fall Application Software MS Project MS SharePoint MS Exchange MS Office MS Excel JIRA Contour Adobe acrobat 9 0 PowerPoint Redmine Test Link HP Quality Center Operating systems UNIX Windows XP 7 Communications MS Outlook Microsoft Lync WebEx Go to Meeting Database Technologies MS Access SQL server MySQL Oracle 11g Quality Management Testing Tools HP Quality Center HP ALM QTP Load Runner Protocols and Technology TCP IP DHCP DNS POE VPN NTFS WINS NETBIOS VOIP PC Security Windows Active Directory Group Policy Management Windows Symantec Endpoint Security VMware


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