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157The HPO Framework is not a set of instructions or a recipe that can be followed blindly Rather it is a framework that has to be translated by managers to their specific organizational situation in their current time by designing a specific variant of the framework for their organization cited from HPO center The HPO Framework consists of five factors of high performance organizations In his work de Waal 2008 state that Quality of Management means managers on all levels of the organization maintain trust relationships with employees by valuing their loyalty treating smart people with respect creating and maintaining individual relationships with employees encouraging belief and trust in others and treating people fairly Openness and Action Orientation In addition to having an Openness and Action Orientation culture an HPO uses the organization s openness to achieve results In an HPO management values the opinion of employees by frequently having dialogues with them and involving them in all important business and organizational processes HPO management allows experiments and mistakes by permitting employees to take risks being prepared to take risks themselves and seeing mistakes as an opportunity to learn de Waal 2008 Long Term Commitment
In an HPO long term gain is far more important than short term profit This long term orientation is extended to all stakeholders of the organization that is shareholders as well as employees suppliers clients and society at large An HPO continuously strives to enhance customer value creation by learning what customers want understanding their values building excellent relationships and having direct contact with them involving them in the organization s affairs being responsive to them and focusing on continuously enhancing customer value An HPO maintains good long term relationships with all stakeholders by networking broadly taking an interest in and giving back to society and creating mutual beneficial opportunities and win win relationships de Waal 2008 Continuous Improvement The process of continuous improvement and renewal starts with an HPO adopting a unique strategy that will set the company apart by developing many new alternatives to compensate for dying strategies