Subcategory:
Category:
Words:
282Pages:
1Views:
428He is the one of the important agent through which that scientific understanding is expressed So Doctors services stands as the basis for best health care services The main purpose of the study was to analyse the dimensions from the patients view to monitor the doctor and medical care services The researcher has used a validated inpatient satisfaction questionnaire to evaluate the doctors and hospital services received from patients admitted in the selected hospitals The objective of this study was to analyse the dimensions monitoring doctor and medical care services Healthcare industries have seen recent movements towards continuous quality improvement and this has gained momentum since 1990 and according to Donabedian s declaration for incorporating patient perception on medical care services mainly focusing on Doctors Services Patient satisfaction is valid indicator for measurement of Hospital services Patient s opinions are important because dissatisfaction suggests opportunities for improvement of health services in the hospital The healthcare managers that endeavor to achieve excellence take patient attitude into account when designing the strategies for improvement of services In 1996 evaluation of patient satisfaction was obligatory in all hospitals Recently the healthcare regulators shifted towards a market driven approach of turning patient satisfaction surveys into a quality improvement tool for overall organizational performance Thus Quality improvement of services has to start with betterment of service delivery from doctors Health World Health Organization's WHO has defined health as a state of complete physical mental and social well being and not merely the absence of disease or infirmity Patient There is considerable lack of agreement about the precise meaning of the term patient It is diversely defined by different experts with different perspectives
To identify the level of satisfaction on the medical care services To know the dimensions influencing the patients to monitor the Doctors services To suggest suitable measures to improve the services rendered by the multispecialty hospitals of Trichy to the immediately admitted populace Medical field is the evergreen field that plays a major task by contributing its services in eradicating the diseases and contributing its major part of income towards the national growth The health sector occupies an enormously important position in ensuring sustainable overall socio economic progression in developing countries But Today is the competitive world where the hospital to endure has to influence the patients Patient satisfaction represents a key indicator for the quality of health care delivery and this internationally accepted factor needs to be studied for smooth working of the health care systems The patient will be satisfied only if their outcome is more So to increase the patient outcome doctor has to play a key role Thus the dimensions that influenced the patient's attitude towards doctors services and medical care services are focused in this study Research Design Descriptive and Analytical study Sample Size The sample size for the study is 748 respondents selected on the basis of Convenient Random Sampling Method from the patients of 5 selected Multispecialty Hospitals of Trichy Sources of Data For the purpose of the study Primary data has been collected using a well structured Questionnaire and secondary data has been collected from published research articles books and magazines Online and Offline Journals Tools for analysis The Primary data collected have been analysed and interpreted using simple frequencies percentages Chi Square test ANOVA Mean Standard Tree Structured Analysis and frequency percent were used to present descriptive statistics