Essay Example on Modern age advancements in Technology

Modern age advancements in technology have played a major role in enabling business process automation BPA According to Shacklett 2015 automation of business processes can automate work processes to the point where employee involvements are needless BPA helps in saving money and time delights customers who do not have to wait in line in order to be assisted and most importantly prevents human error However it is important to note that not every business process needs to be automated According to Shacklett companies need to define the processes that are suitable to automation and the ones that are best controlled by their employees According to Barker 2016 BPA is aimed at the tasks that involve a sequence of processes that follow a predictable pattern with a sequence of recurrent operations Furthermore the process is normally done by an extension of the existing IT systems application of a business process management system or by the purchase of a specialist BPA tool In multiple organizations and businesses people are involved in performing manual duties such as routing information approving a request and documenting and revising workflows However this can be a struggle when employees have to revise scroll reply and forward multiple emails among other tasks 

Such activities can be conducted in erroneous ways and thus cost the company money Additionally such activities can decrease the company accountability and affect customer satisfaction and services because they are prone to errors and difficult to monitor According to Smartsheet 2018 the automation of these processes can help in reducing stress eradicate anxieties about missed emails In brief businesses normally automate their processes in order to enforce accountability reduce costs streamline communication improve workflows allow efficient allocation of resources and maintain a consistent process speed among others The areas where BPA works According to Shacklett BPA can produce great outcomes in rote and monotonous tasks such as automated project management activities and status software updates time tracking as well as process flows for order filling Through the reduction of the physical work in these activities and process the chores can be performed consistently and with a significant reduction of human fault Other areas where BPA can produce great results involves the areas with complex decision making that can be addressed by a machine For instance the credit or loan desk decisions can be simplified with the help of an automated process in order to identify complex processes such as running a financial analysis of the customer