Essay Example on School Transport Services

School Transport Services STS entered the business of providing transportation services to school students in 2008 at a time when the service was either offered by the schools or were outsourced to private contractors The general complaint then was that there were no set standards of performance for these transportation contractors and questions were raised about safety and punctuality STS responded to the market requirement for safe reliable and timely transportation of students to various schools in Dubai by harnessing their understanding of school education system learnt from the rich experience of its parent group Varkey Group With around 2500 buses plying close to 30 million kms per annum the need for close monitoring and control of the buses routes and its occupants is well recognized at STS This was supported by their penchant for adopting technology driven solutions to the challenges in school transportation Interestingly most technology solutions in use are developed in house using cost effective products procured from different parts of the world resulting in offering cost effective reliable safe and timely transportation to school students The organisation has put in place various initiatives in support of business excellence and achieved significant results in some key areas of business 

However the linkages between these initiatives in support of the organization s business objectives the intended outcome and achievement could be strengthened further I worked with the Senior management team to develop the framework for strategy by conducting strategic analysis and implementing the balanced scorecard BSC While STS has a culture of innovation and has implemented many best practices in the last few years It is not clear as to how the effectiveness of different processes is evaluated in the context of the strategic intent Determining the relative impact of its processes on identified current and future core competencies will enable STS to retain its competitive position This may provide the required focus on improving processes that have a relatively high business impact thereby providing it with an opportunity to deploy its resources effectively A healthy customer relation is STS s strength however there has been no market place initiative to strengthen relationships with the customers suppliers and networks Lastly Competitor and benchmark performance is limited thereby preventing an assessment of STS s performance vis à vis its competitors 

To create a sustainable business model and have a competitive advantage the operational excellence model was developed along with the head of operations of STS To initiate improvement 4 keys areas were identified A structured approach providing clear linkages between strategic objectives initiatives and results will enable the organisation to reach the next level of performance STS will benefit by putting in place a process for continuously measuring and evaluating the effectiveness of different processes in the context of the strategic intent determining the relative impact of its processes on identified current and future core competencies to help STS to retain its competitive position The aggregation of feedback obtained and critical analysis of the data will provide the organisation with the opportunity to provide product service and market differentiation In addition setting aspirational targets and leveraging on comparative and benchmarking data will provide STS with the knowledge to develop a more robust approach to Operational Excellence capable of withstanding the dynamic challenges INTRODUCTION School Transport Services LLC STS is the leading transport provider for Educational Non Educational organizations across UAE We have developed and implemented state of the art safety control mechanisms which enable us to provide Best in Class Transportation Services to our clients STS established by trusted transportation professionals with over 50 years of experience provides transportation to more than 75 000 students of 68 reputed schools in U A E in our 2500 SMART buses STS provides safe and reliable transport services at the highest levels of Safety Quality Customer Service and Positive Employee Relation

With all the safety features incorporated in the transportation system a very high level integration of operation technology and excellent customer service today STS claims to be one of the best school transport providers in the world By encouraging more and more students to use the transport service we also work towards a Greener Environment Guided by its core value of Safety First STS has adopted an approach that allows the company to offer a more personalized experience in all its services The sectors in which STS provides its services can be divided into two broad categories Education Sector STS provides transportation to over 68 schools in U A E These schools are further divided into Mid Market MM Mid Market Plus MM and Premium Schools P We provide safe and secure transportation to students of private schools in Dubai All the buses of STS have been installed with GPS Bar code scanners for electronic attendance Video Surveillance System Panic Button and Sleeping Child Check Button Non Education Sector NES STS also provides Charter buses mini buses vans and luxury coaches for major events and gatherings as per the client needs The STS professional planners design and deliver specific transportation packages for personal transport excursions field trips company outings sports events or special events of any size Currently we provide transportation to many reputed firms hotels and tour operators in Dubai Sharjah and Abu Dhabi