The effectiveness of the organization largely depends on the success of business communication managers and staff as well as from the features of communication of staff with customers and partners Among the phenomena that hinder the communication in the organization and sometimes lead to full lock the leading role played by communication barriers In General the communication barriers can be defined as obstacles in the way of information transmission from the Communicator the sender information to the recipient recipient In communication at work also often have specific barriers of communication Let's look at them in more detail Language differences improper or inaccurate coding of the message by managers without taking into account the culture and attitudes of the members of the organization the message written or transmitted in an incomprehensible language contains many words belonging to another subculture or special terms a selected area of activity or knowledge little known members of the organization etc
The difference is social attitudes of members of various values The conflict between areas of competence bases judgments of the sender and receiver of information a structural conflict of this kind may lead to selective perception of information the recipient depending on their own interests and needs and ignore the interests of the sender Semantic barriers arising from a poorly worded message can lead to data loss when transferring information Especially many problems of this kind is generated in a multinational environment Semantic barriers difficulties in communication due to discrepancy of representatives of different national cultures professions social strata and levels of education Interpersonal barriers non verbal gestures intonation inner meaning and other forms of non verbal symbolic communication
Poor feedback for example due to the inability to hear Solutions In order to avoid losses arising from shortcomings in interpersonal communication you can use the following techniques advanced preparation for the transfer of messages such as the explanation of the main provisions of the message content removing semantic barriers by eliminating ambiguity the polysemy of concepts constant attention to non verbal communication the tone of the submission of the communication gestures facial expressions etc the expression of empathy and openness in communication and messaging the establishment of feedback which requires to ask the recipient about the message content and the degree of perception to assess nonverbal reactions of recipients per message special attention should be paid to gestures posture and facial expressions that indicate confusion or misunderstanding to create an atmosphere of trust goodwill and willingness to discuss arising problems taking into account the interests and needs of recipients of information messages In conditions of uncertainty can increase the following main types of barriers in communication processes Distortion of messages is a phenomenon in which information flows adequate to the real situation All the distortions in organizational communication are divided into three groups 1 unintentional distortion due to the lack of information uncertainties or difficulties in interpersonal contacts 2 deliberate distortions which represent a greater risk when making decisions in the organization and setting goals In this case the intermediate link in the communication chain is not according to the message content e g not according to the order of the parent control and seeks to change the nature of its effects
3 filtering of information in the message when cut off junk at the moment the information is only the essence This operation can lead to loss of information and harmful simplifications that prevent the adoption of effective management decisions Negative filtering effect can occur when senior executives are trying to provide only positive information content without bringing to their attention the most acute problems when there is fear of punishment there was a useless information because its incorrect assessment Information discrepancy in cases where members are not able to respond effectively to all the information they need and weed out a certain part of it in their opinion the least important However it is possible that this part of information will be particularly necessary to ensure smooth functioning of the organization or its subdivisions Especially the often observed information overload of managers closing on itself the solution to many even most minor issues associated with the management of the organization Delegation of some powers and objectives can help the leader to reduce their information overload Flaws in the structure of the organization The most common of such faults should recognize the existence of a large number of management levels where information while passing from level to level is lost or distorted Another drawback is the lack of stable horizontal linkages between departments Another drawback is the presence of conflicts between different groups and units Conflicts often inherent in the structure of the organization
Units or individual managers are in conflict not only can promote the rupture of communication links within the organization but to use a communication network to achieve its goals in the fight with other units or leaders A high degree of spatial differentiational barriers to the flow of information according to certain communication channels because of the distance of the individual structural units of the organization Indeed using modern means to convey necessary information but sometimes difficult to follow orders in addition the problematic possibility of subordinates to communicate with a distant Central authority Employees of the organization must understand the goals of the programme and to establish internal communications which should be developed in accordance with the cultural characteristics and management style of the organization If these conditions are not met the programme to promote internal communications may be incomplete and in addition will cause distrust hostility and a cynical attitude from the staff On the other hand carefully designed and properly implemented programs on improving internal communications can help to protect the organization from bad news while avoiding reducing the production of motivation but also to help the implementation of effective management measures in organisational change
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